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As our Customer Service Associate, you will play an important role in delivering excellent customer experience by assisting with day-to-day customer service operations. You will support the team in handling customer inquiries, processing orders, resolving basic concerns, and ensuring timely and accurate service. You will report directly to the Customer Service Lead (Supervisor) and ultimately to the Distribution Operations Manager under the Supply Chain and Customer Delivery Department. Your contribution will help maintain a high standard of service and ensure customer satisfaction, which is vital to the continued growth and success of the company.

Key responsibilities

• Customer Support: Assist in providing excellent customer service by processing orders, answering customer inquiries, and handling basic concerns in a timely and professional manner.
• Team Support: Work under the supervision of the Customer Service Lead by following guidelines and instructions to help maintain smooth and consistent service operations.
• Order & Service Process Handling: Accurately encode and track customer orders, assist in returns or complaints, and help ensure all processes are completed efficiently and correctly.
• Documentation & Compliance: Ensure that all customer transactions, forms, and records are properly documented and filed in accordance with company policies.
• Interdepartmental Coordination: Coordinate with the production team, dispatch, logistics providers, and other internal departments to help ensure timely and complete order fulfillment and delivery.

Job Responsibilities:

1. Establishing HR Processes and Systems:

- Develop and implement HR policies, procedures, and manuals tailored to a startup environment.

- Design and manage an efficient recruitment and onboarding process for new hires.

2. Recruitment and Staffing:

- Lead and execute the recruitment process to attract top talent aligned with the company's goals.

- Ensure successful integration of new employees into the organization.

3. Compensation and Benefits Management:

- Oversee payroll and benefits administration to ensure compliance and accuracy.

- Plan and implement employee compensation strategies to support retention and motivation.

4. Employee Training and Development:

- Identify training needs and design programs to support employee growth and performance improvement.

- Establish performance review mechanisms and monitor employee development. 5

. HR Operations:

- Maintain accurate records of employee attendance, performance, and compliance.

- Ensure the organization adheres to labor laws and employment regulations.

6. HRIS Selection and Management: Select, implement, and manage a Human Resource Information System (HRIS) to streamline HR processes. Ensure the upkeep and optimization of the HRIS to meet the organization's evolving needs.

Qualifications:

1. Must be well versed in all facets of Human Resources.

2. With five (5) years HR Supervisory experience.

3. Must be a graduate of BS/AB Psychology and/or other behavioral/business program.

4. Willing to work on-site in Dinalupihan, Bataan.

Job Summary

The Junior Promo Specialist is responsible for supporting and executing promotional campaigns for TinapaIsLife products to drive customer acquisition, retention, and brand awareness. This role leverages retail experience from department stores or supermarkets, particularly in promodising and merchandising, and applies those skills to effectively manage promotions, ensure proper product presentation, and engage customers onsite.

Key Responsibilities

• Assist in planning and executing promotional campaigns, including discounts, bundles, flash sales, and seasonal promos
• Support customer acquisition initiatives to attract new buyers and retention initiatives to encourage repeat purchases
• Ensure products are properly presented, displayed, and priced according to company standards
• Assist in live selling, product demos, and customer engagement during promotional campaigns
• Coordinate with Marketing, Sales, and Operations teams to align promos with inventory, schedules, and business objectives
• Monitor promo performance and provide insights for improvement
• Gather customer feedback and relay market trends or insights to the Marketing Team
• Assist in preparing daily, weekly, and post-campaign reports
• Ensure all promo activities follow TinapaIsLife brand guidelines and company policies

Skills & Competencies

• Promotional planning and execution
• Customer engagement and persuasion
• Product merchandising and presentation
• Basic data tracking and reporting
• Adaptability and teamwork
• Attention to detail and reliability

Qualifications

• College graduate in Marketing or any business-related course
• At least 1 year of retail experience, preferably in department stores or supermarkets
• Background as a Promodiser, Merchandiser, Sales Associate, or Promo Personnel
• Customer-focused with strong communication and interpersonal skills
• Physically fit and able to handle merchandising, product setup, and onsite promo activities
• Willingness to learn digital marketing and online selling support tools
• Able to work onsite and during special promo events if needed

Job Responsibilities:

As a Content Creator, you are responsible for developing high-impact visuals, videos, and copy that drive sales, repeat orders, and customer loyalty. This role ensures consistent, engaging, and conversion focused content across social media and the Shopify store.

Major Key Responsibilities:

• Content Production

- Plan, shoot, and edit photos and videos for products, lifestyle, and brand storytelling.

• Creative Copywriting & Design

- Write engaging captions, graphics, and banners that drive conversions and engagement.

• Shopify Content Management

- Update store visuals and copy to improve usability, layout, and sales performance.

• Al-Driven Creativity

- Utilize tools such as Midjourney and ChatGPT to generate fresh and distinctive visuals and copy.

• Brand Consistency

- Ensure a unified tone, visual style, and messaging across all platforms and touchpoints.

• Performance Tracking

- Monitor content effectiveness through analytics and refine strategies based on data.

• Team Collaboration

- Work with the marketing team on campaigns, product launches, and promotional activities.

• Trend Awareness

- Stay updated on social, digital, and e-commerce trends relevant to the food industry.

Key Performance Indicators (KPIs):

Your performance will be evaluated based on the following metrics:

1. Project Engagement Growth

- Achieve steady improvement in social media engagement rates (likes, shares, comments, saves).

2. Conversion Impact

- Increase conversion rates from content-driven campaigns and posts.

3. Shopify Sales Performance

- Drive higher traffic, improved user experience, and sales through optimized store content.

4. Timely Deliverables

- Consistently meet deadlines for content release, campaigns, and product launches.

5. Brand Alignment

- Maintain quality and consistency in messaging and visuals across all platforms.

6. Content Output

- Deliver a set number of high-quality content assets (photos, videos, graphics) per week/month.

7. Data-Driven Adjustments

- Implement improvements based on performance metrics and analytics insights.